What is the procedure if you fill out an integration form incorrectly?
Step-by-step guide on what to do once you submitted an incorrect integration form or submitted a duplicate integration form
1. Re-submit the integration form this time with the correct category type (if you have submitted an integration form with incorrect type/category).
2. Note down the date and time of the incorrectly submitted form.
3. Submit a student support ticket by clicking on the bookmarked link on the #tech-support channel in your Slack workspace. You can also access the link in the Pause Learning Portal (Thinkific).
4. Once you submit the form, add in the details section the date and time of submission of the incorrect form and all other details that can help the support team easily identify the incorrect integration form submitted.
5. One of the Pause support member will delete the form in your process tracker and the copy in your Google Drive, after which, a confirmation email will be sent out to you about the deletion.
6. Double check your process tracker to make sure that the number of submitted forms are accurate.
7. In case you notice any discrepancy in the number of submitted forms in your process tracker, please inform the Pause support team by replying on the email thread.
2. Note down the date and time of the incorrectly submitted form.
3. Submit a student support ticket by clicking on the bookmarked link on the #tech-support channel in your Slack workspace. You can also access the link in the Pause Learning Portal (Thinkific).
4. Once you submit the form, add in the details section the date and time of submission of the incorrect form and all other details that can help the support team easily identify the incorrect integration form submitted.
5. One of the Pause support member will delete the form in your process tracker and the copy in your Google Drive, after which, a confirmation email will be sent out to you about the deletion.
6. Double check your process tracker to make sure that the number of submitted forms are accurate.
7. In case you notice any discrepancy in the number of submitted forms in your process tracker, please inform the Pause support team by replying on the email thread.